FREQUENTLY ASKED QUESTIONS
Question: Is your service offered to individual residents?
Answer: ABSOLUTELY! Give us a call at 1-877-312-9274 or schedule a pick up on line. We normally pick up and deliver on Mondays, Wednesdays and Fridays.
Question: How should I prepare my laundry for pick up?
Answer: Place laundry in non-vented laundry bags (the one without the holes). Plastic bags that close either by drawstring or tie (trash bag is such an ugly term but use them). Do not send hampers or laundry baskets. Include your order slip or paper with name, phone and email address.
Question: Will our complex (building) be charged for the system?
Answer: No we will never charge your complex for our system.
Question: Can the system be removed from our complex?
Answer: Yes, either at the request of the property management firm or in the event our company recognizes that our system is not a good fit for your building
Question: Can property tenants store other items inside of the secure systems?
Answer: No. Items that are not subject to pickup or delivery will be removed from the unit and discarded. Even if you are using the system weekly you cannot use it to store anything other than laundry and dry cleaning.
Question: What if my items are left in the secure unit after notification for pick-up?
Answer: Customers have 24 hours to remove their laundry from the secure unit. If an emergency situation arises, you will need to contact our support staff at 1-887-312-WASH (9274)
Question: Can I have a permanent unit?
Answer: If you user our service weekly and add a $45.00 (one time, non-refundable) deposit, you can hold a unit permanently.
Question: What if I loose the key ?
Answer: You will be required to pay for a replacement key. The cost is $25.00
Questions: How am I Charged
Answer: We will weigh your laundry and calculate your dry cleaning charges. You will receive an invoice by email detailing your laundry and dry cleaning charges. You will pay your invoice by credit card or Paypal upon receipt. If you have purchased a package, you can pay for your services immediately and you will be invoiced for any excess pounds.
Question: Can I pay the driver in cash or pay with a personal check?
Answer: No. All orders must be paid by credit card. The driver will not collect any funds from customers.
Question: What type of detergents do you use?
Answer: All name brand detergents and softeners are used for laundry.
